Resources
Frameworks, guides & playbooks
Practical tools for CS leaders. No fluff, no theory that doesn't connect to retention math.
Free
The Customer Proximity Framework
A one-page framework for staying close to customers as your team scales — the signals to watch, the habits to build, and the operating model that keeps the loop tight.
CS Leader's 30/60/90 Template
What to do, what to skip, and how to earn credibility fast in a new CS leadership role. The exact template I use when stepping into a new seat.
Renewal Conversation Guide
How to run a renewal conversation that doesn't feel like a sales call. The questions to ask, the signals to listen for, and how to close without pressure.
Playbooks
The Customer Proximity Playbook
How to get your team off dashboards and back to customers — without burning them out on calls.
Renewal Forecasting That Actually Works
The CS leader's guide to predicting renewals and telling the revenue story to your CFO.
Your First 90 Days as a CS Leader
What to do, what to skip, and how to earn credibility fast in a new CS leadership role.
CS as a Revenue Driver
Reframing the cost center narrative — owning GRR, NRR, and expansion as commercial outcomes.
The CS Hiring Playbook
Who to hire first, what signals to look for, and how to avoid the most common CS hiring mistakes.
Want early access when these drop? Drop me a line.